Job Description

US English APR

Please apply from a laptop or desktop.

Three things to DECIDE if contract work is for you:

Overview

Omni supports many clients in a variety of industries, including many of the Fortune 500. Omni is looking to contract with qualified independent contractors who will provide customer support services.

If you contract with Omni, you’ll interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you (within client / contract hours of operation)

Earnings & Revenue:

💵 Contract earnings vary by client, with rates ranging from $14 to $20 per hour

📞 Pay is determined by your phone status when assisting customers

🤑 Additional incentives available based on client and performance metrics 

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed and 5 Mbps upload speed for seamless connectivity 

Mobile home internet or Satellite internet service is not supported by any client 

🖥️ Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app. 

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

Unapproved Locations:

1. Alaska
2. Allenspark, Colorado
3. California
4. Coal Creek Canyon, Colorado
5. Connecticut
6. Delaware
7. Denver, Colorado
8. Edgewater, Colorado
9. Eldora, Colorado
10. Eldorado Springs, Colorado
11. Flagstaff, Arizona
12. Gold Hill, Colorado
13. Gunbarrel, Colorado
14. Hawaii
15. Hygiene, Colorado
16. Illinois
17. Michigan
18. Maine
19. Massachusetts
20. Maryland
21. Minneapolis, Minnesota
22. New Jersey
23. New York
24. Niwot, Colorado
25. Oregon
26. Rhode Island
27. St. Paul, Minnesota
28. Tucson, Arizona
29. Vermont
30. Virginia
31. Washington
32. Washington DC

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your contractual relationship with Omni. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

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