Job Description
The Minnesota Department of Employment and Economic Development (DEED) is the State of Minnesota's principal economic development agency. DEED's mission is simple: to empower the growth of the Minnesota economy, for everyone.
We are driven to find talented and innovative public servants, motivated by the opportunity to serve businesses, people, and the greater good. At DEED you will join a diverse team, inspired by challenging work and united by shared values that guide our work every day. At DEED we live our values by; focusing on the customer, communicating early and often, seeking solutions, creating inclusion, encouraging new ideas, and being gracious.
DEED is a Beyond the Yellow Ribbon agency and committed to proactively supporting service-members, veterans, and military families. DEED offers great employment opportunities with a meaningful mission to truly make a difference in the lives of those under our care and for those in communities throughout Minnesota.
Working Title: Document Services Specialist Job Class: Central Services Administrative Specialist, Senior Agency: Department of Employment and Economic Development - Job ID : 87996
- Location : St. Paul
- Telework Eligible : No
- Full/Part Time : Full-Time
- Regular/Temporary : Unlimited
- Who May Apply : This vacancy is open for bids and for all qualified job seekers simultaneously.
- Date Posted : 08/05/2025
- Closing Date : 08/11/2025
- Hiring Agency/Seniority Unit : Department of Employment & Economic Development / AFSCME
- Division/Unit : Paid Family & Medical Leave
- Work Shift/Work Hours : Day Shift, 8:00 AM - 4:30 PM
- Days of Work : Monday - Friday
- Travel Required : No
- Salary Range: $21.90 - $29.65 / hourly; $45,727 - $61,909 / annually
- Classified Status : Classified
- Bargaining Unit/Union : 206 - Clerical/AFSCME
- Work Area : 520 Lafayette Rd N, Saint Paul, MN 55155
- FLSA Status : Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities : Yes
The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary About the Paid Leave Division: Paid Leave is a new program launching in 2026. The program will provide partial wage replacement to Minnesota workers who are out of work due to a qualifying condition, such as a severe health condition that prevents them from working, or when they need time to care for a family member or a new child. We are building a program that will be easy for every Minnesotan to use. We are engaging the people who depend on us-workers, employers, caregivers, and insurers-to learn from them and build the program around their needs. We are using modern service delivery and product practices to deliver the program. The Paid Leave team has high standards and an unrelenting commitment to serving Minnesotans. It is a start-up environment without legacy systems or preconceived ways of working, so we have a unique opportunity to create human-centric processes and systems to deliver this new benefit to Minnesotans.
Position Purpose: The Document Services Specialist plays a key role in the Paid Leave intake process by managing all physical mail correspondence. This position ensures the timely and accurate intake, scanning, indexing, and routing of documents related to Paid Leave claims. The ideal candidate is organized, detail-oriented, and thrives in a structured, process-driven environment. This role also involves upholding data privacy standards, supporting team operations, and adapting to changing needs as the program grows.
Key Responsibilities Include: - Mail Intake & Handling: Receive, sort, open, and review incoming physical mail to ensure documents are accounted for and ready for processing. Occasionally process outbound mail as needed.
- Document Preparation, Case Creation & Routing: Prepare documents for scanning, perform digital conversion, create or update case files, and route documents or notify staff when cases are ready for continued work.
- Compliance & Secure Disposal: Ensure strict adherence to data compliance, retention, and secure document destruction policies after quality assurance is complete.
- Contact Center Support: Provide backup support across the Contact Center, including overflow coverage, queue monitoring, and cross-functional assistance as needed.
- Other Duties as Assigned: Support additional operational needs to ensure smooth and efficient processing of Paid Leave documentation.
This posting may be used to fill multiple positions.
Qualifications Minimum Qualifications Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position. - Ability to understand information sufficient to maintain complex records, files, notes, and logs.
- Ability to communicate in a variety of formats to gather and relay information with tact and diplomacy.
- Ability to collect and deliver items from one location to another.
- Ability to work in a seated or standing position for extended periods of time.
- Ability to use a keyboard for extended periods of time which may include repetitive motion.
- Skill in developing and implementing administrative and program policies, procedures, and service standards in cooperation with management.
- Knowledge of standard computer software programs for word processing, spreadsheets, and databases sufficient to create, modify, and protect files.
Preferred Qualifications - Experience working in a mailroom or document control environment, including handling incoming and outgoing mail, managing document flow, or organizing physical and electronic records.
- Skill in using spreadsheet applications, such as Microsoft Excel or Google Sheets to enter, compile, store, and retrieve data.
- Skill in database management sufficient to accurately enter and retrieve data.
- Skill in customer service sufficient to answer questions and advise customers on program policies, procedures, and regulations.
- Ability to analyze and recommend new or revised administrative and program procedures to improve office operations.
Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.
Additional Requirements A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:
- Criminal Background Check
- Employment Records Check (current and former State employees only)
- Employment Reference Check
- Conflict of Interest Review
- Driver's License and Records Check
The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.
Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to .
Connect 700 Program To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Talent Acquisition at talent.acquisition.deed@state.mn.us .
Veterans To be considered with Veteran's Status , you MUST indicate this on your application and submit a copy of your DD-214 form and other required documentation to talent.acquisition.deed@state.mn.us by the closing date.
Recently Separated Veterans (RSV) : Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview.
Certain Disabled Veterans : Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a non-competitive basis.
See the above links for criteria and eligibility.
Current State Employees - Please apply via Self Service.
- If eligible for bidding or expression of interest: This vacancy will be open for bids/expression of interest and all qualified applicants simultaneously. Current employees of DEED who are currently in the same classification, who are eligible, and apply within the seven (7) day period will be considered prior to filling the position by other means.
Contact If you have questions about this position, contact Timothy High at timothy.high@state.mn.us .
Working together to improve the state we love. What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include: - Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
Support to help you reach your career goals: - Training, classes, and professional development
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )
Employee Assistance Program (EAP) for work/life support: - A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
The Department of Employment and Economic Development is an equal opportunity, affirmative action, and veteran-friendly employer, and encourages all qualified candidates to apply for job opportunities. If you are an individual with a disability who needs assistance or cannot access the online job application and search tools, please contact Karen Lilledahl at Karen.Lilledahl@state.mn.us . Please indicate what assistance is needed.
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Job Tags
Hourly pay, Full time, Temporary work, Part time, Work at office, Local area, Visa sponsorship, Work visa, Shift work, Day shift, Monday to Friday,